Clinphone Video Case study
ClinPhone is the most trusted name in the clinical technology industry serving most of the world’s top Pharmaceutical and Biotechnology organizations. Having managed over 1,380 clinical trials across all major therapeutic areas, supporting over 90,000 healthcare sites in 88 countries and 71 languages, ClinPhone has a proven track record of delivering value-added solutions that directly address the pharmaceutical industry’s needs by enhancing the entire clinical process.
This 4 minute case study provides an introduction to the challenges faced by Clinphone and the E4SE solution implemented and supported by Epaccsys.
As ClinPhone’s reputation as an industry leader strengthened over the years, its business grew dramatically making it evident that new technologies and processes were needed in order to accommodate its strategic, technical and operational processes and goals.
“Our previous systems lacked consistency and control. Furthermore, the systems were strained because of the load that was being placed on them,” said John Whitmarsh, systems accountant for ClinPhone. “We needed a technology solution that would automate as many manual processes as possible and would enable us to adapt quickly to growth and invoice more promptly.” Furthermore, ClinPhone wanted to provide project managers with more awareness of project profitability.
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Business Challenge
Current systems were strained by rapid growth and could not provide the automation capabilities desired
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Solution
Integrated multi-currency enterprise service automation (ESA) solution to accommodate strategic, technical and operational processes and goals
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Business Benefit
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Dramatic time-savings through automated billing and approval processes
- Ability to evaluate profit and loss for future project planning
- Improved controls and procedures and increased consistency in data