Your employees and customers rely on you to deliver the services that allow them to get their jobs done in the most effective way. IT failure can have a significant impact on an organisation’s longevity let alone performance so internal and external IT departments need to answer questions quickly, fix problems immediately and find ways to prevent issues in the future – all while maintaining service levels and adding value to the business.
Be more customer-centric, service-focused & automated
Epicor IT Service Management (ITSM) provides your helpdesk team with accurate, complete and clear information. Easily create, trace, summarise and close incidents, problems and change requests – set and monitor varying service levels based on specific agreements and offer your service desk a powerful structured solution for IT management processes.
ITIL compliant in all key service management areas including incident, problem, change, configuration and service level management. Epicor IT Service management suite empowers your IT department to reach the next level in service management.