Services to support you

Gold certified implementation, development & support services that ensure tangible results for customers

Successful ERP implementations depend on partnering a trusted, competent solution provider.

The Epaccsys team are dedicated exclusively to Epicor implementations and committed to a mutually successful and long-term business partnership with customers. We work to ensure you achieve your business goals with improved business processes supported by the appropriate technology and services.

We offer the full range of services and follow a proven implementation methodology to help you every step of the way and ensure a successful system go-live with the minimum amount of pressure on your staff.

Using best business practice & processes gained over many years experience of implementing Epicor, the Epaccsys implementation team consists of project managers, consultants, technical consultants, trainers & developers.

  • Project manager – responsible for building and managing the project plan; ensuring the Epaccsys team are working to agreed time scales; support you with what needs to be done and by when, as well as complete risk analysis on the project and the key milestones.
  • Implementation consultant – responsible for helping you build the applications in your system, advising on system settings and set ups. The consultants will complete the training; test the system and if there are any customisation requirements produce the functional specification for development. The consultant will complete the data migration and complete the support handover at the end of the project.
  • Technical consultants – work with you to train your team on the customisation tools available. We run a set of introductory training followed by advanced training and then a series of workshops where the consultant will work with your team to develop the changes required.
  • Developers – responsible for customising Epicor software to meet customer specific needs as well as installation and development of integrations between systems and producing reports and outputs.
“We really liked the product, but also the partner we will be working with, Epaccsys, has a great team that understand our business. They have helped us with product demonstrations, site visits to other customers, and are guiding us closely through the whole implementation process.”
Philip Jones, Seconique PLC

Services include:

  • Consultancy – review business processes, configuration of Epicor ERP modules as well as any custom solution development
  • Account management – work closely with customers to ensure that your system grows with your organisation
  • Full Implementation services – as important as selecting the right software package – from defining the project objectives, creating a project plan to user training
  • UK based telephone, remote & on-site support – the best possible technical & application support available backed by an ITIL certified support system
  • System development – application development & integration to meet unique client-specific requirements
  • Training – our approach emphasises your staff’s training to minimize post go-live support
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