Service management software that inspires better customer service

Resources in the field and back office will collaborate more productively, be more responsive to customer needs, and provide superior levels of service.

Whether you operate field service or run an in-house service centre your customers want rapid response service. Epicor Service Management software delivers instant real-time information access and puts knowledge in the hands of your customer service personnel to deliver just that.

From initial contact with a customer regarding an incident, to in-the-field operations, to processing returns quickly and efficiently, Epicor Service Management software provides the visibility and accountability your organisation needs to retain customers & increase revenue.

  • Field Service & Mobile Field Service
  • Contract Management
  • Maintenance Management
  • Returned Material Authorisation
  • Case Management
Service & Asset Management Overview

Inspire better customer service with the right technology

  • Maximize productivity – instant access to detailed information about service contracts, existing customer field service calls, warranty information and online knowledge bases
  • Improve service response times – with effective case management; collate detailed problem information and initiate requests to the appropriate resources
  • Centralise field service – manage all processes related to dispatching field activities, scheduling, alerts and cost reporting of service calls – from one single interface
  • Real-time information on the go – enable engineers on the road to maintain contact with the service centre for efficient allocation of work, updates & fast invoice turnaround
  • Preventitive maintenance scheduling – lengthen equipment life span with preventative maintenance & record thorough maintenance records
  • Improve business performance – better track customer returns & reasons for rejected items
  • Maintenance management – get the most out of your capital assets, reduce costs, improve predictability and productivity, deferring additional capital expenditure

Use in conjunction with our integrated supply chain management software for unparalleled visibility into every aspect of your operations and supply chain.

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