Epicor Virtual Agent (EVA) advanced AI technology
EVA can answer questions about your data and perform routine tasks for a wide range of business needs to boost productivity and efficiency organisation-wide.
Today’s digital economy is influencing the growing demands of customers and B2B buyers for prompt, personalised service and rapid order fulfillment. To keep up, companies are increasingly turning to AI and cognitive technologies.
EVA is an AI-powered tool that gives users instant access to Kinetic information just by talking or texting. EVA is powered by Microsoft® Azure® AI services – a cloud solution that makes AI accessible and scalable for companies of all sizes.
EVA allows you to interact within your mission-critical Epicor Kinetic ERP system to get answers about your data quickly, and improve your productivity. Ask queries on your customers, suppliers, orders, items, parts, pricing, and other information, as well as initiate routine task actions like creating a simple quote or converting a quote to an order. Additionally EVA returns richly formatted information with multiple button choices for suggested next actions.
- Save time on queries and tasks – provide quick responses to any question. Users interact with EVA just like they would with any other colleague by talking or texting questions.
Enhance your problem-solving capability – EVA is context-aware and user commands can be brief – EVA will understand what they mean based on what was said before.
- Quickly onboard new workers – with little user training required you can vastly your improve productivity and efficiency, resulting in a shorter time to value for your organisation.
- AI NLP for all company sizes and locations – ask a question or say commands in 96 different languages.
- The EVA app runs on Android™ or iOS™ devices – and also works in the Epicor Collaborate panel and security is linked to ERP login ID and role with no separate logins required.
