CRM software to ensure world-class customer experience & support business growth

Build a profitable, customer-centric business with Epicor Customer Relationship Management Software suite

In today’s competitive environment, your organisation needs to respond quickly and intelligently to the needs of prospects and customers. Having a 360-degree view of the entire customer, supplier, or partner relationship allows you to better manage your contact lifecycle, improve operational efficiency, and accelerate growth.

Epicor CRM controls every aspect of a company’s interaction with its customers and potential customers from generating the lead, developing the opportunity, taking the order, producing and shipping or supplying the goods or services, getting the cash and supporting the customer.

Increase productivity and spend more time with your customers

No more digging through various spreadsheets, emails, and databases. Share contact information with everyone within, and across, your organisation, anywhere at anytime.

Epicor CRM Software will help you understand more about your customers and their needs and behaviour so you can develop stronger, permanent relationships that will benefit both you and your customers.

Download CRM Software Overview
  • Contact Management
  • Lead & Opportunity Management
  • Case Management
  • Campaign Connect
  • Mobile Sales Assistant & Mobile CRM
  • Estimate & Quote Management
  • Order Management
  • Demand Management
  • eCommerce
  • Microsoft Outlook integration
Mobile CRM Software

Simplify the problems your business encounters

Run agile operations that exceed your customer needs, and help engage customers on their terms

  • Customer service teams – shorten customer service response times, leverage the expertise & knowledge of your staff, increase the effectiveness of incident capture and support requests, resolve queries faster and provide great customer service every time
  • Field service teams – your resources will collaborate more productively, be more responsive to customer needs, and provide superior levels of service with workflow-based mobile solutions for wireless mobile devices, smartphones & tablets
  • Sales teams – all the essential insights, guidance, and tools that your sales people need to build deeper relationships with customers and personalise every interaction. Enhance visibility, convert more prospects to customers, target the highest value opportunities, and increase sales revenues
  • Business reporting – see your data in a whole new way, gain instant visibility into your pipeline and get immediate insights across all of your data
  • Mobile working – real-time tools allow users to react to information in the warehouse, on the plant floor and help drive loyalty from customers
  • Full Microsoft Outlook integration – improve productivity & perform data functions from within a familiar Office environment such as create quotes & orders

It can also be extended to office productivity applications, such as Microsoft Office, with Epicor Information Worker.

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