Artificial Intelligence with Epicor Prism AI

Epicor Kinetic + Prism AI: Intelligent ERP for smarter decisions, actionable insights, streamlined operations, and stronger stakeholder collaboration.

AI-powered ERP that works for you

Epicor Prism is Epicor’s new generative AI experience, woven seamlessly into Kinetic to deliver a dynamic engine of insight and action – supporting your team at every level. Built with ease, practicality, and real-world outcomes in mind, Epicor’s AI is designed to unlock insights helping your business thrive in a world driven by speed, agility, and clarity.

Prism AI brings a new level of insight and intelligence to your business – empowering smarter decisions, streamlining workflows, and enabling agile responses to ever-changing demands. It drives innovation, uncovers opportunities, and adds value for your teams, customers, suppliers, and partners.

Unlike generic AI tools, Prism AI understands your ERP system – leveraging decades of manufacturing, production, distribution, and retail expertise and your unique system setup to deliver truly relevant, business-specific insights. While competitors may struggle to train their AI models on industry nuances, our platform is ready to go. This technology delivers faster results and scales alongside your business growth.

People-centric AI-powered ERP

Epicor Prism simplifies how your team interacts with ERP by using natural language processing (NLP), so users can ask questions and access data using everyday language – no technical skills required. Role-aware and embedded directly into Epicor Kinetic’s day-to-day processes and workflows ‘virtual agents’ assist with tasks, such as answering help questions, analysing graphs and charts, retrieving data, allowing users to save time and improve efficiency by accessing information quickly and easily.

Prism AI can also help reduce the learning curve and accelerate time to value with Kinetic ERP.

From data entry to process management, AI integrates seamlessly, reducing manual intervention, and human error ensuring data accuracy and integrity, whilst accelerating operations. Use it as a code assistant to quickly build automated business processes, or tap into conversational ERP to access production, purchasing, and logistics insights instantly – no digging through files required. Prism can even automate supplier communications, sending RFQs, parsing quotes, and identifying the best pricing and lead times to keep your supply chain moving efficiently.

Reports, insights, and actions are just a question away, and thanks to built-in machine learning, Prism continually improves its predictions and recommendations, delivering smarter results the more you use it.

Better anticipate customer demand and buying decisions

With AI-powered foresight, you can anticipate market changes, spot demand fluctuations, and stay ahead of customer buying trends. Prism AI analyses real-time data to predict market shifts and buying patterns, helping you stay one step ahead and align production with actual demand.

Prism AI helps you stay ahead of disruption

Epicor Prism helps you stay ahead of disruption by detecting supply chain risks, or production delays through real-time data analysis. So you can proactively adjust plans, minimise downtime, and maintain continuity, even in fast-changing environments – keeping your business agile and responsive.

So whether you’re a Finance Director looking to forecast cash flow, or a Supply Chain Manager needing early insight into demand fluctuations, Prism AI is working quietly in the background – spotting patterns, making predictions, and surfacing insights where and when you need them.

Key benefits of AI-powered ERP

Faster, smarter decision-making – AI drives significant advancements in analytics, forecasting, customer service, and overall operational efficiency – highlighting what matters most, so you can make confident decisions faster.
Reduced risk and better forecasting – spot issues before they happen. AI helps identify anomalies, anticipate risks, and improve planning accuracy across finance, supply chain, and production.
Reduce errors and boost productivity – Prism AI automates routine tasks, recommends actions, and frees your team to focus on higher-value work – growing smarter as it understands your business context.
Streamline processes – from supplier communications to generating code and accessing real-time logistics insights.
Conversational AI – no code, no jargon – just type or speak your question and get instant insights.
Personalised experiences – Epicor’s ‘vertical AI agents’, tailored to meet the unique needs of discrete industries, understand the roles and responsibilities of users – providing contextual recommendations and alerts specific to their area.

94% of business leaders surveyed say AI is critical to success over the next 5 years.

Source: Deloitte

Epicor AI infused applications

Epicor Knowledge Assistant – get instant answers to common queries, boosting efficiency and user self-service – simply ask a question and get a concise and practical answer.
Epicor ECM – Users can retrieve data from stored documents like invoices, purchase orders, and receipts without navigating through ECM, simply by asking Prism.
Integrated Business Planning (IBP) – Analyse large datasets to uncover patterns and insights, and utilise machine learning algorithms to predict outcomes and optimise strategies.
Predictive Inventory Assistant – AI-powered inventory predictions help identify new revenue opportunities, protect your inventory investment, and reduce lost sales.
AI Partnerships – Epicor is developing artificial intelligence use cases with the leading companies in the world, like Microsoft, OpenAI, and Workato.