Epicor Kinetic Service & Asset Management software to raise customer satisfaction

Kinetic Service & Asset Management software enables you to manage costs and deliver outstanding customer service so you stand out from the competition.

From initial contact with a customer to in-the-field operations to processing returns quickly and efficiently, Epicor Kinetic Service Management software provides the visibility and accountability your organisation needs to retain customers and increase revenue.

Providing high levels of ongoing after-sales services helps you attract, retain and keep customers happy whilst growing profitability. Offering these services relies on accurate data and a full view of a customer’s interactions and transactions.

Epicor Kinetic service management software coordinate all processes of your customer service centres so you can guarantee the best use of resources and equipment and provide an improved service to satisfy and retain your customers.

Whether you run field service operations or an in-house service centre, coordinate all your service operation processes, manage your contractual obligations, service level agreements and outstanding warranties with confidence.

Use in conjunction with supply chain management and warehouse management for unparalleled visibility into every facet of your operation and supply chain.

Kinetic Service & Maintenance Management:

Service Management
Service Contract and Warranty Management
Maintenance Management
Field Service Management
Case Management
Returned Material Authorisation
Preventive Maintenance Scheduling
Epicor Social Enterprise

Kinetic Service & Asset Management software helps you maximise the effectiveness of your field service operations, control your contractual obligations and coordinate all your service centre processes.

Key benefits

Maximise your field service operations – run lean service operations with comprehensive escalation management
Full visability of customer SLAs – control your contractual obligations, spot potential risks and compliance problems
Be more efficient – cut costs and increase customer satisfaction by enabling more efficient resource and visit planning with preventive maintenance scheduling, serial number and contract management
Improve cashflow – engineers maintain contact with the service centre for efficient allocation of work, immediate update of completed work, quicker project turnaround and faster invoicing
Reduce costs – get the most out of your capital assets, improve predictability and productivity, deferring additional capital expenditure
Empower your field team – service reps have access to online knowledge bases, existing customer field service calls, warranty information and service contracts
Collaborative – Epicor Kinetic Social Enterprise brings together contributions from across your organisation to provide more value to the customer