Field Service Management (FSM)
Epicor Kinetic Field Service Management software helps you centralise and optimise your activities in the field, provide superior levels of customer service.
Kinetic Field Service Management is an intuitive, modern, centralised solution for all service-centric companies to compete in today’s complex service environment.
Kinetic Field Service Management will enable you to be more responsive to customer needs and provide superior service, alongside a seamless experience for staff when it comes to critical dispatching, scheduling, billing, and traceability functions. Automate and streamline your entire service process, with quick access to customer information, equipment service history, and technician availability and skill level improve real-time communication, scheduling, and essential data for analysis to make better-informed decisions.
Modern technologies are impacting the service industry, from mobile technology to the adoption of IoT, remote field force monitoring, real-time notifications, and augmented reality as service support. Today’s customers are accustomed to ‘choices and convenience’ and Kinetic FSM can enable you to deliver.
