IT Service Management – ITSM Software

Reliable, easy to use and ITIL compliant help desk software to maintain service levels and add value to your business.

Epicor Kinetic ITSM Software ensures your IT department are proactive, can respond fast to issues, anticipate and prevent problems before they are disruptive and raise service levels.

IT failure can have a significant impact on an organisation’s performance so IT departments need to answer questions quickly, fix problems immediately and find ways to prevent issues – all while maintaining service levels and adding value to the business.

Transform your service desk into a powerful structured solution for IT management processes.

Kinetic ITSM Software ensures you have accurate, complete and clear information. It can easily manage incidents and change requests and provide transparency and accountability in business processes and accounting.

Set and monitor varying service levels based on specific agreements and work to increase customer satisfaction. Deliver surveys to measure and increase customer satisfaction, customer loyalty and the net promoter score (NPS).

Scalable and agile the Cloud Kinetic ITSM Software will grow to meet the needs of your organisation and its flexible configuration allows you to quickly adjust the system to meet user needs, without changing even one line of code.

ITSM Software includes:

Incident management
Change management
Configuration management
Problem management
Service level management
Financial management for IT services
Service catalogue management
Operations management

Key benefits:

Reduce the burden of operational planning and prioritising – automate, standardise and improve processes
Customer-centric, service-focused and automated – integrated system for both ITSM and CRM to centralise all customer related activities
SaaS or on premise – improve performance and make IT costs more transparent
Service catalogue – allow your customers to quickly organise new services from you online
Multilingual – available in more than 15 languages and time zone aware to fit with global business operations
Continual service improvement – provide insight into the costs and the return on investment of services and to identify cost savings
Business Intelligence – real-time insight at every level to measure results, improve your performance, make better decisions faster
Integrate with Microsoft Office – synchronise contacts, tasks and appointments as well as mail-merge letters quickly and efficiently
Self-service and branded portal – reduce the calls from customers and improve the efficiency of your service desk