Kinetic ERP Support

Benefit from our 500+ years combined experience and receive the best possible technical and application support, backed by an ITIL-certified support system.

As the most experienced Epicor Premium Partner in Europe we provide professional Epicor support to companies all over the UK, with our UK-based phone, remote and on-site Epicor Kinetic ERP support services.

Our 30 strong team understands how Epicor Kinetic works inside and out and work in partnership with you to ensure that it is properly setup, configured for your environment and to assist you with any technical and functional queries.

Average tenure in the support staff of over 10 years

Our customers benefit from our vast ERP and sector experience so your team can focus on proactive projects that drive growth.

Experienced team of friendly, approachable and empathic support operatives provide 1st and 2nd line support
Epicor certified support personnel
ITIL compliant support system ensures service quality
Regular support reviews with support manager
Regular customer surveys ensure service levels are maintained and feedback is listened to
Secure remote access to diagnose and resolve issues
We manage escalations with Epicor on your behalf

90% of Epaccsys customers surveyed were either ‘satisfied’ or ‘very satisfied’ with their overall customer service

Customer Support Survey 2022

90%

Our support representatives are paired with your organisation to ensure:

Understanding of your system set up
Understanding of your organisation needs
Understanding of your industry’s terminology
Understanding of your organisation’s capabilities
Swift service due to an existing relationship and rapport

A full-cycle ERP service and support organisation

Benefit from our knowledgeable experts with over 500 man-years of combined experience with Epicor ERP products, with service packages to suit you and your needs.

Let’s talk about how we can work together to help you meet your business objectives.

Excellent service from Epaccsys, get the support you actually need and not suggestions for the support company to make a quick quid or two. Keep up the good work :)

David Savage, Currock Engineering, 2022